Shipping Policy

Last updated: October 19, 2026

Thank you for purchasing an original painting by Randy Jeffrey. Every artwork is one of a kind, and great care is taken to ensure it arrives safely at its new home.

Complimentary U.S. Shipping

Complimentary standard shipping is included with all original artwork purchases delivered within the contiguous United States (the lower 48 states).

There are no additional standard shipping or professional packaging charges for eligible orders.

Orders are typically shipped via UPS Ground or a comparable insured shipping service.

Processing and Packaging

Each painting is individually prepared for shipment and professionally packaged to help protect it during transportation.

Please allow approximately 3–5 business days for order processing, packaging, and shipment.

Orders are generally processed Monday through Friday, excluding major holidays.

You will receive a shipping confirmation and tracking information once your artwork has been dispatched.

Estimated Delivery Times

Standard ground shipping within the contiguous United States typically takes approximately 2–7 business days after shipment, depending on the destination.

These are estimates rather than guaranteed delivery dates. Weather, carrier delays, holidays, and other circumstances may affect delivery.

Shipping Outside the Contiguous United States

Shipping to Alaska, Hawaii, U.S. territories, and international destinations is not included in complimentary standard shipping.

Please contact art@randyjeffrey.com before ordering to discuss availability, shipping costs, and delivery arrangements.

International orders, when accepted, may be subject to customs duties, import taxes, and other destination-country charges. These are the buyer's responsibility unless otherwise agreed in writing.

Shipping Protection

Original paintings are carefully packaged and shipped with carrier-declared value or other shipping protection appropriate to the artwork.

Please note that carrier-declared value is subject to the carrier's terms and conditions and may not constitute a separate insurance policy.

Damaged Shipments

Although every precaution is taken, shipping damage can occasionally occur.

If your artwork arrives damaged, please contact art@randyjeffrey.com as soon as possible, preferably within 48 hours of delivery.

Please provide photographs of the artwork, the shipping box, and the interior packaging. Retain all packaging materials until the issue has been resolved.

We will work with you to determine an appropriate remedy, including a refund or return at our expense when applicable.

Because each painting is an original, an identical replacement generally cannot be provided.

The suggested reporting period helps with carrier claims but does not limit your rights under applicable law.

Delivery and Address Information

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error, contact art@randyjeffrey.com immediately. Address changes may not be possible after shipment.

Tracking information will be provided so you can monitor your delivery.

For higher-value or larger paintings, signature confirmation may be required.

If a package is lost or appears to have been misdelivered, please contact us so we can investigate with the carrier.

Returns

Eligible artwork may be returned within 14 calendar days of delivery in accordance with our Returns & Refunds Policy.

For change-of-mind returns, the buyer is responsible for return shipping, professional packaging, and any associated shipping protection costs.

Questions?

For shipping questions, special delivery arrangements, or assistance with an order, please contact:

Randy Jeffrey

Denver, Colorado

Email: art@randyjeffrey.com

Website: https://randyjeffrey.com